Return Policy

Last updated: 20 October 2026

MORUVA Home is operated by HUBBL DEVELOPMENT PTY LTD (ABN 25 649 080 008). For a return, refund or product problem, contact hubbldevptyltd@gmail.com.

Change-of-mind returns

For a non-faulty product, you may request a change-of-mind return by emailing us within 7 days after delivery. The product must be unused and in its original packaging.

Eligible change-of-mind returns are for a refund only. The customer pays the return postage. Contact us for the appropriate return address and instructions before sending the product.

These conditions apply to change-of-mind returns. They do not restrict your rights if a product fails to meet a consumer guarantee.

Your Australian Consumer Law rights

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. No separate MORUVA Home product warranty is offered; this does not reduce those statutory rights.

For a major failure, you may choose a refund or replacement. For a minor failure, we can generally arrange a free repair; further remedies apply if it is not resolved within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage.

The 7-day change-of-mind window does not apply to these rights. Original packaging is not required for a valid consumer-guarantee claim, and sale items are not excluded from those rights.

Faulty, damaged, incorrect or missing items

Contact us with your order number or other reasonable proof of purchase, a description of the problem and photos where practical and relevant. Please tell us if part of an order is missing. We may need to assess the item or investigate the delivery to determine the appropriate remedy.

MORUVA Home handles your enquiry and any remedy we are responsible for. Supplier arrangements do not remove your consumer rights.

Return delivery and costs

Please contact us before posting so we can provide the correct address or collection instructions. For a confirmed product problem, we reimburse reasonable return costs already paid. Keep postage receipts. For faulty goods that are large, heavy or hard to remove, we arrange collection or meet the relevant transport costs.

Contacting us helps route the return correctly; a lack of prior return authorisation does not itself remove a statutory remedy.

Refunds

Where a refund is due, we arrange it without unreasonable delay, ordinarily using the original payment method unless otherwise agreed. Bank or payment-provider processing can affect when the credit appears. We will explain the progress of an assessment or refund when you contact us.

Correspondence is separate from product returns

PO Box 8899, Gold Coast MC QLD 9726, Australia is for postal correspondence only. It is not a goods or product returns address. Please do not send products there.

Email hubbldevptyltd@gmail.com for the appropriate return destination and instructions. These arrangements do not limit your rights under the Australian Consumer Law.

Support

Our email support hours are Monday–Friday, 9 am–5 pm AEST (Brisbane), excluding Queensland public holidays. We aim to reply within 1–2 business days. You may also seek assistance from the relevant state or territory consumer-protection agency if a concern remains unresolved.